Frequently Asked Questions
General
What happens if I forget my password?
If you forget your password, you can reset it easily on the preppystyleshoes.com account page by following the prompts to receive a password reset link.
When will I be charged for my order?
Payment is taken at the point of purchase. Your card will be charged as soon as your order is confirmed.
My shoes are out of stock. Do I get a refund?
Yes, if an item is unavailable after you place an order, we will notify you and issue a full refund automatically.
How do I change my order?
Orders can only be modified before they are dispatched. Please visit your account to request changes, and we will do our best to accommodate your request.
Payment
How can I pay for my order?
We accept all major credit and debit cards as well as PayPal. Payment is secure and processed immediately.
Can I pay with American Express?
Yes, American Express is accepted alongside other card options at checkout.
Delivery
Do you charge for delivery?
Delivery charges are calculated at checkout and depend on the shipping method selected.
How long does delivery take?
Standard delivery typically takes 3–5 business days. Express options are available for faster shipping.
Can I nominate a date or time for delivery?
Yes, during checkout you can select your preferred delivery date where available.
What if I am unavailable when the courier tries to deliver?
The courier will leave a card with instructions for collection or re-delivery options.
What happens if I don’t receive my order on time?
If your order is delayed, our support team will track your shipment and provide updates.
Returns
Can I return to store?
Returns can only be made via our online returns process.
What is your returns policy?
You may return items within 30 days of receipt, provided they are in original condition with all packaging intact.
How much does it cost to return goods?
Return costs depend on the method selected. Prepaid labels are available for convenience.
How do I return an item if I paid extra for the returns label?
Follow the instructions included with your prepaid label to ensure your return is processed smoothly.
I believe my goods to be faulty, what should I do?
If you receive a faulty item, please submit a return request via your account. We will provide a replacement or refund promptly.
What do I do if I have lost my returns note?
A replacement note can be generated through your account to facilitate the return.
Can I exchange for a different item?
Yes, exchanges are available subject to stock availability. Place a new order for the desired item, and return the original item via our returns process.
How will I be refunded?
Refunds are processed back to the original payment method once the returned item is received and inspected.
How long before the refund shows on my account?
Refunds usually appear within 5–7 business days, depending on your bank.
Why have I been refunded when I asked for an exchange?
If your requested item is out of stock, a refund will be issued instead of an exchange.
IMBOX
What is the IMBox treatment?
IMBox is a protective treatment for your shoes, enhancing durability and resistance to water and dirt.
Can I still return an item that was IMBoxed?
Yes, IMBoxed items are eligible for return under our standard returns policy.
Subscribe to our newsletter to receive the latest news and offers from preppystyleshoes.com. You can unsubscribe at any time.